Frequently Asked Questions (FAQ)

What’s your return policy?

If you feel you should be able to return the product, please use this form to send Sarah your reason why. She will respond just as soon as possible.

Downloading the eBook

The eBooks are in .pdf format that can be read by the free program Adobe Acrobat Reader DC (you can download that here), or there are other open-source programs such as –

  • SumatraPDF
  • MuPDF
  • Expert PDF Reader
  • Nuance PDF Reader
  • PDF-XChange Editor

This is not a complete or prioritized list.

Downloading the video

The videos are compressed from Powerpoint into an mp4 format

Do you have customer service?

Of course! We have customer service via the contact form and our main email is We do everything electronically at WEA and endeavor to respond ASAP.

Our office hours are 9:00 am – 7:00 pm Monday – Friday and 9:00 am – noon on Saturday & Sunday Pacific Standard Time (PST) .

Why don’t you have a telephone number we can call?

We have found that communicating via email is much clearer and provides us the advantage of attaching information and links as needed.

If one of the staff has a question they cannot answer, they all have direct access to Sarah.